Forgot Password / PIN
On each screen you will find yellow boxes around one or more of the options. These are clickable areas, that will allow you to continue on that path or to go back.
Dark text means that the text is an instruction to navigate this tutorial.
Light text means that the text is informative.
To continue in this tutorial,
click the yellow box or any text that enlages
In the mail you will find a link to reset your password.
Click that link to continue.
Are you watching this instruction on your phone? Please make sure your rotate function is active and watch it in the 'landscape' orientation. When ready,
please start the presentation!
If you have forgotten your password, it can be reset.
Please click 'SIGN IN' to continue.
If you have forgotten your PIN, it can also be reset. Skip 'forgot password' by using the link below:
Please click here to directly go to 'Forgot PIN'.
You must enter your email address, the one linked to your KUARIO account.
Enter your email account and click 'forgot password?' to continue.
A confirmation dialog is shown.
Confirm by clicking 'OK' to continue.
Enter your new password in this dialog.
Enter your password and click the yellow box to continue this instruction.
The strength of the password is measured.
Confirm changing the password by clicking 'Change Password' to continue.
Your password has been changed. You should now be able to log in with your password.
Check the 'Remember me' box is you are on a safe device and you want to remember your user name. And then sign in by clicking 'SIGN IN' to continue.
A message confirming that the email has been sent is shown.
Confirm by clicking the yellow box to continue this instuction.
If you (also) forgot your PIN (Personal Identification Number) you can login with your password and set a new PIN.
Click 'login using password?' to continue.
To reset your PIN you need to login normally with your password.
Fill in your credentials and click 'SIGN IN' to continue.
You can now enter a new PIN.
Enter your new 5-digit PIN and click the yellow box to continue.
Confirm the new PIN.
Enter your new 5-digit PIN again and click the yellow box to continue.
Your PIN has been changed as shown in the message box at the top of your screen.
Click the yellow box to continue.
Your password has now been changed. We should test it in the User Portal.
Go to the User Portal by clicking 'User Portal' to continue.